Privacy Policy
Last updated: March 20, 2026
1. Introduction
Media Hub ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our social media management platform ("the Service").
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and password when you register for the Service
- Social Media Data: When you connect third-party social media accounts (such as TikTok, Instagram, Facebook), we receive access tokens and basic profile information (username, profile picture, account ID) as authorized by you
- Content Data: Posts, images, videos, and captions that you create or upload through the Service for publishing
- Usage Data: Information about how you interact with the Service, including scheduling actions and platform preferences
3. How We Use Your Information
We use your information solely to provide and improve the Service:
- To authenticate and maintain your connected social media accounts
- To schedule and publish content to your social media platforms on your behalf
- To display analytics and performance data from your connected accounts
- To communicate with you about your account and Service updates
4. Third-Party Platform Data
When you connect social media accounts to Media Hub:
- We access only the data and permissions you explicitly authorize
- We use platform APIs (such as TikTok API, Meta Graph API) in compliance with their respective developer policies
- We do not sell, share, or transfer your social media data to any third parties
- We store access tokens securely and use them only to perform actions you request
- You can disconnect any platform at any time, which revokes our access
5. TikTok Data Usage
When you connect your TikTok account, we access the following with your permission:
- User Info: Basic profile information (display name, avatar) to identify your account in the Service
- Video Upload: Ability to upload content as drafts to your TikTok account for you to review and publish
- Video Publish: Ability to directly publish content to your TikTok profile when you choose to do so
We do not access your TikTok direct messages, follower lists beyond basic counts, or any data not explicitly listed in the permissions you grant during authorization.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Access tokens are stored encrypted
- All data transmission uses HTTPS encryption
- Access to user data is restricted to authorized systems only
- We regularly review our security practices
7. Data Retention
We retain your data for as long as your account is active. When you delete your account:
- Your account information and stored content are permanently deleted
- Connected social media tokens are revoked
- We do not retain copies of your content after account deletion
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data and account
- Disconnect any connected social media platform at any time
- Export your data upon request
9. Cookies
We use essential cookies only to maintain your session and authentication state. We do not use tracking cookies or third-party advertising cookies.
10. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or through the Service.
12. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us at: support@nexa.gdn